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Data requests

Use this page to ask for a copy of your data, a correction, deletion, or to opt out. We verify your identity and respond within the period the law sets for you.

Last updated: · AutoShop POS (SmartPOS Hub group)

01 What you can ask for

  • Access: a copy of the personal data we hold about you.
  • Correction: fix data that is wrong.
  • Deletion: erase your data, unless we must keep it by law (for example billing records).
  • Portability: your data in a common format.
  • Opt out: of any sale or sharing for advertising (we do not sell data) and of marketing messages.

02 If you are a customer of a repair shop

Repair shops control the data they keep about their customers in AutoShop POS. Ask the shop first; we will help the shop respond.

03 How we handle requests

We confirm your identity using the email or phone you gave us, respond within 30 days (45 days where California law allows an extension), and explain any part we cannot do and why. Authorised agents may make requests with written permission.

Write to us about this policy:

Submit a data request

We use your details only to answer this message. We never sell them. See our privacy policy. /privacy

Diagnostics

Scan the codes: questions shop owners ask

LG-R201How long does a request take?

Generally within 30 days; California requests may be extended to 45 days with notice.

LG-R202Is there a fee?

No, unless requests are clearly excessive.

LG-R203Can someone request on my behalf?

Yes, an authorised agent with your written permission.

LG-R204I’m a repair shop’s customer. Who do I ask?

The shop first; we support the shop in answering.

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