One timeline per vehicle
Dates, odometer readings and the work done, newest first. Open it from the RO or from the customer.
Vehicle and customer history
Vehicle service history at the counter
Every visit, mileage, part, note and declined recommendation stays with the vehicle and the customer, so the next advisor knows the car before it rolls in.
Vehicle file · sample · 2019 sedan
- 84,213mi2026-10-06Front pads and rotors, brake fluid checkedDone
- 78,900mi2026-05-21Oil and filter, tyre rotation, wiper bladesDone
- 71,450mi2025-11-02AC not cold: recharge recommendedDeclined · recommendation
- 66,020mi2025-06-14Battery replaced, charging system testedDone
- 60,118mi2025-01-09Rear brake shoes, parking brake adjustedDone
Included on
At check-in
What the advisor sees before saying hello
Last visit and mileage
Spot an overdue service or a short interval between visits.
Open recommendations
Declined work from last time, ready to raise again.
Parts fitted and when
Know if the rotors were replaced 2,000 miles ago.
How the customer likes updates
Phone, SMS, email or WhatsApp, noted on the customer.
VIN and plate
One vehicle even if the plate changes.
Balance owed
Any unpaid invoice before you start new work.
2019 sedan · plate ••• 4824 visits
- 84,213 miFront brakesDone
- 78,900 miOil + filter, tyre rotationDone
- 71,450 miAC recharge recommendedDeclined
- 66,020 miBattery replacedDone
Declined work becomes a recommendation
What the customer said no to last time is waiting on the next check-in, so the advisor can ask again.
Customers with several cars
A customer can have many vehicles; a fleet account can have dozens. Each vehicle keeps its own history.
Bring your old records
Import customers from a CSV and attach vehicle details as they come in, so history starts from day one.
Repeat visits
From search to a pre-filled RO
Search
Find by customer name, phone or plate.
Review
See the last visits and open recommendations.
Open RO
Start the new RO with the vehicle already filled.
Remind
Send service reminders using your SMS or email templates.
What it doesn’t do (yet)
- History before you started using AutoShop POS only exists if you import it or add notes.
- Third-party vehicle history reports (accidents, title records) are not included.
We would rather you know this before the trial than after.
Diagnostics
Scan the codes: questions shop owners ask
VH-H201How do I find a vehicle quickly?
Search by customer name, phone number or plate. Plate and VIN can be stored on the vehicle record.
VH-H202Does history include parts fitted?
Yes. Each closed RO keeps its parts and labour lines, so you can see when a part was last replaced.
VH-H203Can I add notes to a vehicle?
Yes. Notes and custom fields hold things like tyre size, key code or the customer’s preferences.
VH-C204Can a vehicle change owner?
Yes. Move the vehicle to the new customer; past repair orders keep the original customer.
VH-C205Can I see a customer’s total spend?
Yes. Customer reports show sales, payments and balances per customer.
VH-C206Can I send service reminders?
Yes. Use SMS or email notification templates, or send a WhatsApp message by hand with the customer’s details.
VH-D207Can I import vehicle history from my old system?
Customers and parts import from CSV templates. For vehicle history, ask during onboarding: we review your export and import what maps cleanly.
VH-D208Who can see customer history?
Only users whose role allows it. Roles and permissions are set per user.
Start every car's service history today
Import your customers, and every repair order from now on builds the history for you.
- 14-day free trial, no card
- No contract, cancel monthly
- Free CSV import